FOUR LEAVES PRIVACY POLICY

Four Leaves respects the privacy of all our customers and business contacts, and is committed to safeguarding the personal data you provide to us. Please read this privacy policy (“ Privacy Policy ”) to learn more about the ways in which we collect, use and protect your personal data.

Overview

This Privacy Policy applies to the services available on or through Four Leaves’ website at [onlineshopping.fourleaves.com.sg] and all related domains and sub-domains (the “Website”).

This Privacy Policy describes the data that we collect from you and how we may deal with that data, in the course of our normal business operations.

Access to and use of the services available on or through the Website is conditional upon acceptance of Four Leaves’ Terms and Conditions, into which this Privacy Policy is incorporated by reference and which this Privacy Policy is an integral part of. By accessing and/or using the services available on or through the Website, you hereby acknowledge you have read Four Leaves’ Terms and Conditions and this Privacy Policy, and that you are expressly agreeing to the Terms and Conditions and expressly consenting to our collection, use and disclosure of your personal data in accordance with this Privacy Policy. If you do not agree to the Terms and Conditions and/or do not consent to such collection, use and disclosure of your personal data, please do not access or use the services available on or through the Website.

Privacy Policy

1. Data Collection
   
   
   1. How We Collect Information
      
      
      1. We collect information from you in several different ways on this Website. One goal in collecting personal information from you is to provide an efficient, meaningful, and customised experience.
         
         
      2. We collect information:
         
         i. that our customers supply to us;
         ii. rom emails and other contacts sent to us by our customers and users of the Website;
         iii. electronically on all users of the Website, including customers, by means of cookies.
      
      
      
   2. What information we collect
      
      
      1. Customer details, e.g. title, full name, date of birth, gender, home address.
         
         
      2. Contact details, e.g. email address, mobile phone number and business number.
         
         
      3. Payment details, e.g. the name on the credit or debit card, the credit or debit card number, expiry date and card verification value on the credit or debit card, and billing address which will be transmitted to our payments processors. For avoidance of doubt, credit or debit card details are transmitted to our payment processors for the purpose of processing bills and payments on our behalf, and we do not retain any such credit or debit card details.
         
         
      4. Account details, e.g. your username and password that you register with us.
         
         
      5. Miscellaneous details, e.g. (when placing an order) information about the orders you place, (when you contact us via email) your sender information and such other information you voluntarily disclose to us.
      
      
      
   3. Cookies and other technology
      
      
      1. Like many sites, the Website employs cookies and web beacons (also known as clear GIF technology or “action tags”) to speed your navigation of the Website, recognise you and your access privileges, and track your Website usage.
         
         
      2. Cookies are small pieces of information that are stored as text files by your Internet browser on your computer’s hard drive. Most Internet browsers are initially set to accept cookies. You can set your browser to refuse cookies from web sites or to remove cookies from your hard drive, but if you do, you will not be able to access or use portions of the Website. We have to use cookies to enable you to select products, place them in an online shopping cart, and to purchase those products. By accessing and using the Website, we keep a record of your browsing activity and purchase. THE SITE’S COOKIES DO NOT AND CANNOT INFILTRATE A USER’S HARD DRIVE TO GATHER A USER’S CONFIDENTIAL INFORMATION. Our cookies are not “spyware.”
         
         
      3. Web beacons assist in delivering cookies and help us determine whether a web page on the Website has been viewed and, if so, how many times. For example, any electronic image on the Website, such as an ad banner, can function as a web beacon.
         
         
      
      
   4. Collectively, all such information referred to at sections 1.2 and 1.3 above shall be referred to as “Customer Data”.
   
   
   
2. Use and disclosure of data
   
   
   1. Internal use
      
      
      1. We use your Customer Data:
         
         i. to process your order and provide you with customer service;
         ii. enable our payment processors to process bills and payments on our behalf;
         iii. respond to enquiries and requests from you or people you have authorised;
         iv. to manage and administer our membership programme;
         v. any other related activities,
         
         collectively, such activities shall be referred to as “Service Administration”.
         
         
      2. We also use your Customer Data to:
         
         i. improve the Website’s content and layout;
         ii. improve outreach and for our own marketing efforts (including marketing our services and products to you);
         iii. determine general marketplace information about visitors to the Website.
         
         
   2. Communications with you
      
      
      1. We use your Customer Data:
         
         i. to communicate with you about the Website, your orders, deliveries and membership;
         ii. respond to enquiries and requests from you or people you have authorised;
         iii. to send you a confirmation email when you register with us;
         iv. to send you a service-related announcement on the rare occasions when it is necessary (for example, if we must temporarily suspend our service for maintenance);
         v. to manage and administer your membership with our membership programme;
         vi. to notify you of new brands, new products;
         vii. offer rewards and promotions, and share promotional benefits which you may qualify for;
         viii. for other marketing, advertising and promotional purposes, such as sending you newsletters and information on special offers (“Marketing Messages”).
         
         Please note that you may at any time unsubscribe or opt out of receiving Marketing Messages (see the ‘Opt out’ section below for more details).
      
      
      
   3. External use
      
      We want to provide you with excellent service and to offer you a great selection. We do not sell, rent, trade, license or otherwise disclose your Customer Data to anyone other than to partners and affiliates under Four Leaves Pte Ltd.’s control, except that:
      
      i. As do most catalogue and Internet retailers, we sometimes use others to perform specific functions on our behalf. When we disclose information to these this party service providers (including any third party service provider which hosts or manages data from this Website; credit, debit and charge card companies, banks and other entities processing payment instructions given by you through this Website; any other agents or subcontractors acting on our behalf), we disclose information to help them to perform their service. Such providers may in turn disclose your personal data to their third party service providers to the extent required for Service Administration.
      
      ii. We may disclose such information to meet legal, regulatory and other requirements including providing assistance to law enforcement, judicial and other government agencies. We also will release personal information where disclosure is necessary to protect our legal rights, enforce our Terms and Conditions or other agreements, or to protect ourselves or others. For example, we may share information to reduce the risk of fraud or if someone uses or attempts to use the Website for illegal reasons or to commit fraud.
      
      iii. We may share non-personal information (such as the number of daily visitors to a particular web page, or the size of an order placed on a certain date) with third parties such as advertising partners. This information does not directly personally identify you or any user.
      
      We will not use your Customer Data for purposes other than what we have informed you, or which are permitted under local laws and regulations.
   
   
   
3. Storage of data and security
   
   
   1. We store Customer Data in our computer databases. We own, maintain and operate our computer servers containing our databases. Access to our computer servers is controlled by firewalls targeted to protect unauthorised access, use or disclosure of the personally identifiable.
      
      
   2. Four Leaves take the protection of your Customer Data seriously but, unfortunately, the transmission of information via the internet may sometimes be compromised by unwanted elements leading to unintended disclosure. Although we will do our best to protect your Customer Data, we cannot guarantee the security of your Customer Data transmitted through the Website; any transmission is at your own risk.
      
      
   
   
   
4. Retention of data
   
   
   1. Four Leaves will retain Customer Data for as long as it is necessary to fulfil the purpose for which it was collected, the legal or business purposes of Four Leaves, or as required by relevant laws. [We will usually keep your Customer Data for up to seven years to ensure that any contractual disputes can be addressed.]
   
   
   
5. Access
   
   
   1. If you wish to access any Customer Data that you have provided for Four Leaves’ use, please contact us as [onlinesupport@fourleaves.com.sg] for assistance.
      
      
   2. You may also request to receive a copy of any Customer Data that you have provided to Four Leaves for Four Leaves’ use, and to transmit such personal data to another organisation of your choosing, where such Customer Data is processed by Four Leaves by automated means, and is based on your consent, or on a contract to which you are a party. Where permitted by law, Four Leaves reserve the right to charge a reasonable administrative fee for this service. In exceptional circumstances, Four Leaves reserve the right to deny you access to your Customer Data and may provide an explanation as required by applicable laws.
      
      
   3. Exceptional circumstances include (to the extent allowable under applicable law) but are not limited to:
      
      i. an investigating authority or government institution objects to Four Leaves complying with a customer’s request;
      
      ii. the information may, in the exercise of Four Leaves’ reasonable discretion and/or assessment, affect the life or security of an individual; and
      
      iii. data is collected in connection with an investigation of a breach of contract, suspicion of fraudulent activities or contravention of law.
      
      
   
   
   
6. Opt out / corrections
   
   
   1. Upon your request, we will (a) correct or update your Customer Data; (b) stop sending Marketing Messages to your email address; and/or (c) disable your account to prevent any future purchases through that account. You can make these requests by emailing us at [onlinesupport@fourleaves.com.sg].
      
      
   2. Please do not email your credit-card number or other sensitive information.
      
      
7. Links to other websites
   
   Four Leaves may, from time to time, provide you with links to other websites for your convenience and information. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. You access these websites at your own risk and Four Leaves is not responsible for these websites.
   
   Whilst Four Leaves will protect your Customer Data on this Website, Four Leaves cannot control or be responsible for the policies of other websites we may link to, or the use of any Customer Data you may share with them. Please note that this Four Leaves Privacy Policy does not cover these other websites, and Four Leaves would recommend that you are apprised of their specific policies.
   
   
8. Update to this Privacy Policy
   
   Four Leaves will amend this Privacy Policy from time to time, and the updated versions will be posted on this Website and date stamped so that you are aware of when the Privacy Policy was last updated. Please check back frequently to see any updates or changes to this Privacy Policy. If we make any material changes to this Privacy Policy, we will place any such amendments on this Website. Subject to applicable laws, the English version of this Privacy Policy will prevail over any version of this Privacy Policy in another language.
   
   
9. Governing law
   
   This Privacy Policy is governed by and shall be construed in accordance with the laws of the Republic of Singapore, without giving effect to any principles of conflicts of law. By accessing this Website and providing personal data or information requested, you agree to submit to the non-exclusive jurisdiction of the courts of the Republic of Singapore.
   
   
10. Contact Us
    
    If you have any comments, questions, concerns, feedback or complaints about or requests relating to this Privacy Policy, please contact our data protection team at [Onlinesupport@Fourleaves.Com.Sg].